Seed Exchange Assurance

At Jdands Furniture, we strive to provide you with high-quality seeds that meet your expectations. Should you encounter any problems with your order, our exchange policy is designed to make the process straightforward and fair.

When Are Exchanges Available?

We accept exchange requests in the following situations:

• Seeds arrive damaged or compromised during shipping.

• You receive the wrong seed variety or incorrect quantity.

• Seeds are defective or unusable upon arrival, provided the issue is not due to improper storage or handling after delivery.

When Exchanges Are Not Possible

Exchanges cannot be processed for:

• Personal preferences such as change of mind, or dissatisfaction with seed color, size, or growth results.

• Germination failures caused by planting errors, unsuitable soil, watering issues, or adverse climate conditions.

• Requests submitted more than 15 days after the delivery date.

• Items clearly marked as final sale or non-returnable.

How to Request an Exchange

1. Contact Us Quickly
   Please email us at luckysou@pacharootss.com within 48 hours of receiving your order. Provide your order number, a detailed explanation of the problem, and clear photos of the seeds and their original packaging.

2. Review Process
   Our customer service team will assess your request and respond within 1 business day to confirm if your order qualifies for an exchange.

3. Return Instructions
   If a return is necessary, we will supply you with the return address and guidelines. All returns must be shipped using a trackable shipping method to ensure safe transit.

4. Replacement Shipment
   Upon receiving and inspecting the returned seeds, we will dispatch your replacement within 2 business days, including tracking details for your convenience.

Shipping Costs and Responsibilities

• If the exchange results from our error (wrong item, damaged seeds), Jdands Furniture will cover all related shipping fees.

• For exchanges approved due to other reasons, customers are responsible for return shipping and the cost of reshipping the replacement seeds.

Important Packaging Guidelines

To ensure a smooth exchange process:

• Retain the original packaging, as it protects the seeds during return transit.

• Seeds returned in damaged condition due to inadequate packaging may result in denial of the exchange request.

Additional Information

• Exchanges help us maintain quality and customer satisfaction; we encourage customers to carefully inspect seeds upon arrival and contact us promptly with any issues.

• If you have questions about your seeds, planting tips, or germination advice, our support team is happy to assist—contact us anytime.

• Please keep all order documentation until your exchange or refund is fully processed.

Contact Us‌

Company Name: JD AND S FURNITURE LLC

Address:403 CANDLEWICK CIR E LEHIGH ACREES FL 33936

Ein:92-3769449

Phone: +1 (916)677-6591

Email: luckysou@pacharootss.com

Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)

We will respond within 24 hours.