Frequently Asked Questions (FAQ)

1. What is your company address?

Our company address is:
JD AND S FURNITURE LLC
403 CANDLEWICK CIR E, LEHIGH ACRES, FL 33936

2. How can I contact customer service?

You can reach our customer service team by:

• Phone: +1 (916) 677-6591

• Email: luckysou@pacharootss.com
  Customer service hours are Monday to Friday, 8:00 AM to 6:00 PM Pacific Time. We typically respond within 24 hours on business days.

3. How long does order processing take?

All orders are processed within 1 to 2 business days after payment confirmation (excluding weekends and holidays). Processing times may be slightly longer during peak seasons or promotions. If there is a significant delay, we will notify you by email.

4. What is the estimated shipping time?

Orders usually arrive within 4 to 7 business days after shipment, depending on your location and the carrier. Delivery times are estimates and may vary due to weather, carrier delays, or high volume periods. Once shipped, you will receive a tracking number by email.

5. How much does shipping cost?

• Free standard shipping on orders over $50 USD.

• Flat shipping fee of $9.99 USD for orders under $50 USD.
  Shipping costs are automatically calculated at checkout. Special promotions may apply and will be displayed on our website.

6. What is your return policy?

• You can request a return within 15 days of receiving your seeds, provided they are unopened, unused, and in original packaging.

• If the return is due to our error (wrong item, damaged seeds), we cover all shipping costs.

• For personal returns (change of mind), the buyer pays return shipping and original shipping fees are non-refundable.

• Returns must be shipped using a trackable method within 3 days of approval.

• Return requests made after 15 days or without following our process may not be accepted.